1 week ago

Shutdown is part of parent company’s strategy to corner international cannabis hydroponics market

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1 week ago

Realizing just how easy and relaxing it is to enter our Zevia chair giveaway...

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1 week ago

Patrick Steiner of Steller seeds is doing a workshop in Winlaw on seed production.

Demand for organic seed is increasing across North America and many regions of BC offer a great growing environment for seed crops. On-farm seed production can bring additional revenue to your farm ... See more

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1 week ago

Get serious about protecting your hard work in the garden. Let us help you with an electric fence system. Economical compared to the alternatives!

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1 week ago

Raise some hearty Mistral Gris meat birds this year!
July 19th arrival.
$5.99 each, 50 plus $5.39 each.
Deadline for ordering June 20th!!! Call Ellison's now to reserve yours 250 352 3181.

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1 week ago

Win this chair, save on Zevia sugar free drinks. Enter at Ellisons!

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2 weeks ago

CHICKS! We have a few left for our June 14 arrival including Caramel Queens, Light Sussex/Luchins and Production Reds (RIR/RIW cross hen with 1/4 New Hampshire rooster) - hearty, active and ... See more

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2 weeks ago

Sue-Anne is trying to beat her record for plant start sales, so has ordered way too many!

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2 weeks ago

Forecast calls for rain, then sun, then rain - perfect weather for starting or fixing up your lawn! Ellison's has just received a big order or grass, pasture, and cover crop seed, and we are happy to ... See more

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3 weeks ago

Have you enjoyed our potted herbs yet! Ready to eat and beautiful in your kitchen window or garden. Basil (3 kinds!), Dill, Parsley, Cilantro, Oregano, Thyme, Mint, Sage and more! Available locally ... See more

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Fertilizer/epsom salt

> To whom it may concern >>> >>> I am writing this email to express my disappointment with your business. >>> This is a follow up on our meeting on March 8,2018. You have exploited our >>> trust as a customer. >>> >> > When we came in to purchase Epsom salts,on March 2nd, we were told to pay >>> at the till and the bag will be waiting outside for us. An employee loaded >>> into our vehicle without us seeing what was on the bag. As you are a local >>> business and we have been a customer,we trusted you. >>> >> We bought two bags from your store on different days and both bags were a >>> product yara.com which does not manufacture any bath supplies, see >>> attached link >>> >>> yara.com/ >>> >>> www.yaracanada.ca/en/ >>> >>> On Thursday March 8, the three of us came into your store to inform you >>> that we have been sold fertilizer by mistake, and that the person who >>> bought the product delevoped rashes around their eyes which alerted us to >>> look into the details on the bag you sold us. We were told that this >>> product is used for both bathing and fertilizing. We showed the manager >>> that it says the chemicals in this product can cause cancer…she left to >>> go find out info and left us standing there for approximately 13 minutes >>> when a male employee came and spoke with us but seemed uninformed and could >>> not tell us anything about this product. >>> >> During our wait, another employee asked us if we were being helped, when I >>> told her that this product is not for bathing and has cancer causing >>> chemicals in it, they said “oh” and walked away without looking at the >>> package or saying another word to us. >>> >> >> There was no apology and your interactions with us was without remorse or >> compassion. We said several times that we were not happy with how we were >> being treated or how this was being handled. We left unsatisfied and >> disappointed. While we were in the parking lot, the manager, Sue, came >> out…not to see us but to turn her car lights off. She stopped to say that >> she would be doing research on the product. At this point we were upset and >> disappointed that the gentleman who was affected had not even received an >> apology. I had to ask for an apology which she gave, although in our >> opinion, it lacked authenticity. >> >>> >> >>> We called poison control and gave them the manufacture’s details and >>> composition of contents. They advised to stop using the product >>> immediately since the person developed rashes. >>> We then called yara and asked them if they manufacture bath products, >>> the answer was an obvious “no” >>> >> I these bags are still there and although the sign is down, it is still >>> being sold as Epson salts. >>> >> >> You chose to not inform the public of your mistake. My concern is for the >>> customers, who have trust in your store, have bought this product and may >>> have had reaction too, or may just keep being exposed to these toxins for a >>> long period without their knowledge. >>> >> >>> As a business, it is your ethical duty to inform buyers of vital >>> information regarding your products. If I am a buyer and you are selling an >>> agricultural product as a bath product, you need to inform me. >>> >> As a business, what you did is an unfair practice and a deceptive act >>> to not give your customer accurate information about the product and not >>> take resposibility when they reach out to you. We should have been informed >>> that the “Epson salt” was actually an agricultural fertilizer and given us >>> the choice as to whether we wanted to purchase it or not. We would have >>> declined had we known. >>> >> Sue told us that we would receive a >>> call either the same day ( March 8) or the next day at the latest. We >>> have yet to receive a call or have any contact with Ellison’s. This is >>> unacceptable to us. The gentleman who was affected has special needs and >>> has been a customer for 10 years. We have waited a week with no response >>> from anyone from Ellison’s. >>> >> As for doing research about the product, obviously the research should >>> have been done before the product was allowed to be sold to your customers. >>> >> I personally would like to see all the customers who has been sold this product be contacted and told this information. A third party contacted your distributor on our behalf and they were informed that you had assured the distributor that you were dealing with us directly. We are confused by this statement as we are still waiting to hear a response from you. We hope to have some resolution to this issue. Response is required Tanya and Anshulee